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Administration & Reception Vacancies

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Contact

Southern Counties Veterinary Specialists

Unit 6, Forest Corner Farm,

Hangersley,

Ringwood,

Hampshire

BH24 3JW

 

Telephone: 01425 485615

Fax: 01425 480849

Email: admin@scvetspecialists.co.uk

  • Leading Multidisciplinary Referral Hospital in the South West

  • Excellent salary package

  • Flexible Employers

  • CPD & In-house training provided

 

Job Title: Receptionist

Location: Ringwood

Start Date: January 2018

Job Type: Permanent

Hours: Averaging 40 hours per week

Rotation: Mon, Wed, Thurs, Sun 8-5 / Tues 10-7 / Fri & Sat OFF

Essential: Veterinary Reception or Administration experience

Position reports to: Julie Marzetti (Head Receptionist) & Senior Management Team

 

JOB SUMMARY SPECIFICATION

An exciting opportunity has arisen for a friendly and enthusiastic experienced Receptionist/Telephonist to join our team. The successful candidate will need previous veterinary reception or administrative experience.   Who is passionate about customer service and is confident to interact with our clients providing a consistently high level of service and customer care.

 

The role will include meeting and greeting clients, booking appointments, taking payments, dispensing medication, dealing with customer queries face to face and over the phone and working behind scenes to provide reception support. Experience with, or a love of, animals would be advantageous and as this is a busy and demanding role you will need to be computer literate and able to cope well under pressure.

 

KEY RESPONSIBILITIES:

  • Meeting and greeting clients/pets

  • Booking appointments

  • Answering and forwarding phone calls - record, pass on and personally follow up enquires promptly and efficiently

  • Taking payments & Cashing up

  • Collecting claim forms

  • Dealing with Emergencies calls and paperwork inline with the Company Emergency Policy

 

ESSENTIAL WORK SKILLS:

  • Excellent communication skills

  • Able to Handle Pressure & prioritise workload

  • Able to deal with difficult situations

  • Able to work well in a team and able to work on own initiative

  • Able to be flexible and adapt to changes within the growing practice

 

RECRUITMENT PROCESS:

If your application is successful we will contact you to organise an interview and thereafter a trial shift.  The successful applicant will be available to undergo a 2 week training induction, or until competent which will include a variation of shifts Monday -Sunday.

 

Please email a covering letter and CV for the attention of Julie Marzetti to: recruitment@scvetspecialists.co.uk

If you require any additional information, please direct your queries for the attention of Jessica Lewis (HR Manager) to above email or contact us on: 01425 485615