24 hours a day, 365 days of the year
Why Southern Counties Veterinary Specialists?
"I love the fact that you obviously love animals and it shows. I also appreciated being able to call any time and not feel like I was a nuisance. Thank you so much!"
In simple terms because we care. The reason we are here is because your pet is the single most important thing to us. Our philosophy is to treat your pet in the same way that we would wish our own pets to be treated.
The Royal College of Veterinary Surgeons which is the governing body for the veterinary profession advises that clients have the right to ask their vet for referral at any stage of treatment. They state that ideally your vet should refer to a centre that employs recognised specialists in the relevant field. If your vet has advised referral to a different referral centre and this either involves a long journey or would result in your pet being treated by a less experienced clinician with poorer facilities ask them why they recommended the centre they did. In some cases this will be because the practice is a member of a corporate group and there is a financial vested interest in referring to a practice within the same group. If for whatever reason you would prefer your pet to be seen at Southern Counties Veterinary Specialists then ultimately you have the right to make that choice.
Our relationship with first opinion veterinary surgeons is similar to that of a consultant doctor's relationship to your general practitioner. We work with your veterinary surgeon to provide the very best care for your pet where there is a need for specialist knowledge, experience or equipment. Our clinicians undergo many years of training and take formal postgraduate qualifications to become recognised specialists in their fields. We have specialists in the disciplines of surgery (soft tissue, orthopaedics and neurosurgery), cardiology, diagnostic imaging, neurology, internal medicine and dermatology. Please click on the link if you want to know more about specialisation within the veterinary profession.
We have the most advanced facilities that you will not find in any first opinion practice including three state-of-the-art operating theatres, a CT scanner and an MRI scanner as well as a wide array of other diagnostic and therapeutic equipment. We regularly perform advanced procedures such as hip replacement, pacemaker implantation and spinal disc replacement. We also offer a unique surgical guarantee for some of our surgical procedures (tibial plateau levelling osteotomy - TPLO, and total hip replacement - THR) so that in the unlikely event that there is a postoperative complication we undertake to provide all treatment for the complication free of charge.
If your pet needs to stay with us we have separate air conditioned dog and cat wards that are staffed around the clock by a dedicated team of qualified veterinary nurses and interns. Our interns are junior vets who have often been in practice for one to two years and are gaining further experience with a view to becoming specialists themselves at some time in the future. There is usually at least one intern and one nurse looking after your pet throughout the night and they are backed up by specialist clinicians who are on-call 24 hours a day.
Insurance claims and pricing policy
We understand that it is a stressful time for you when your pet is ill and we aim to make the referral process as smooth as possible. We do not normally ask for a deposit before proceeding with treatment and if your pet is insured we are happy to arrange for your insurance company to pay us directly so that all you need to pay us is the excess on your policy (if you have not already paid this to your veterinary surgeon).
We offer a fixed price for some procedures (TPLO's, spinal surgery and joint replacements) which include free follow up consultations and radiographs so that you are not exposed to any hidden charges. We are transparent with our prices (we were the first referral centre in the UK to publish a price list on our website) and will always strive to achieve the best possible treatment and outcome for the patient while not exceeding the client's ability to pay.
Southern Counties Veterinary Specialists
Unit 6, Forest Corner Farm,
Telephone: 01425 485615
Fax: 01425 480849